Ordering & Shipping

You will receive a confirmation email when your order is complete. Your tracking information will be sent via email when your order has been processed. If you have not received your order confirmation please check your junk mail. If still not received please contact

Order not received

We will do our best to get your products to you at your earliest convenience, if your order has not reached you within 14 days of processing, please fill out the form below. Please expect a delay in shipping during peak periods including launches and our Black Friday Weekend promotion

Taxes & Duties

All orders are shipped from our US warehouse, taxes will be applied at checkout where applicable. International orders may be subject to import taxes, customs duties and fees levied by your country’s customs department upon arrival.

When ordering from the recipient is responsible for these import fees and should comply with all laws and regulations of the destination country. Customs policies vary widely from country to country, so please contact your local customs office for more information.

Order Cancellation

We aim to ship your order as quickly as possible so unfortunately cancellation requests cannot be considered. Please take extra care when selecting your items.

Shipping Restrictions

Please allow up to 21 business days for shipping to US territories, P.O. Boxes, FPOs and APOs. (Shipping to P.O. boxes, FPO or APO addresses is only available within the US).
If your chosen delivery address is a Shop & Ship Address, please note we will not be responsible for any loss or damage to your order after it has been delivered to your Shop & Ship address.

Returns/Refund Policy

Black Friday Weekend

 All Black Friday weekend sales are final – there will be no returns/refunds for items purchased within this period. 

Standard Returns

All sales are final. Flawless Cosmetics does not offer Exchanges, Returns, or Refunds of any kind on any and all products.

  • Inspect all details: Please inspect all items carefully before purchasing them. Some items that we carry are hand-made and have imperfections that might appear to be defects. These are not to be considered as defects and are features of the manufacturing process.

Once again. All sales are final, No Exceptions.

Damaged Items

If your items are received damaged and you paid for ROUTE PACKAGE PROTECTION, please fill out the form via the link below:

If your items are received damaged, please fill out the form below. This should be submitted within 7 days of receiving your order.