FAQ

ORDER CANCELLATION/ADDRESS CHANGE:

If you need to change your address or adjust or your order, please contact Flawless customer service as soon as possible.  Please note, not all change requests can be guaranteed.  If your order is adjusted, we will alert you at the time the change is made. 

WHERE IS MY ORDER/TRACKING INFORMATION?

Please note that as soon as any shipment leaves our warehouse we are subject to the same tracking information provided to our customers.  For any missing shipments or lost/damaged claims, please Contact us within 14 days of the expected delivery date so that we can help you resolve this issue within the designated time frame. 

We will do our best to get your products to you at your earliest convenience, if your order has not reached you within 14 days of processing, please fill out the form below. Please expect a delay in shipping during peak periods including launches and our Black Friday Weekend promotion

MY PROMO CODE IS NOT WORKING?

Most of our promotions require that you are subscribed and logged into your account at www.flawlesscosmetics.com in order to use your promo code. Please be sure you are logged in so you can take advantage of our exclusive deals. If there are any problems processing your order, please contact us at info info@flawlesscosmetics.com, and be sure to reference your order number.

​At this time Flawless Cosmetics only allows one promotional code per order.

Please note - Flawless Cosmetics only accepts and honors promotional codes that have been distributed through Flawless Cosmetics Official Site, Social Media and approved Affiliates. Codes that are found on third party sites may be declined during check out. 

DOES FLAWLESS TEST ON ANIMALS?

Flawless Cosmetics does not test on animals.

IS FLAWLESS PARABEN FREE?

Yes, Flawless Cosmetics products are Paraben free.

    WHERE ARE FLAWLESS PRODUCTS MADE?

    Flawless works with multiple lab manufacturers within the USA, Italy and Germany. All locations are listed on the Unit Carton/product.

    IS FLAWLESS GLUTEN-FREE?

    Here is a list of Flawless products that are gluten free

    • Liquid Luxe Matte Lipsticks

      Lips

      • Liquid Luxe Matte Lipsticks

        Face

        • Flawless Foundation Stick

          Skin Care

          ARE FLAWLESS PRODUCTS VEGAN?

          Here is a list of Flawless products that are vegan

          • Sugar Slush Lip Scrubs
          • Rose Gold Collagen Lip Mask

           

            WHERE ARE YOUR PRODUCTS SOLD?

            Please visit our website (www.flawlesscosmetics.com)

            WHAT COUNTRIES DO YOU NOT SHIP TO:

            Currently, we don't ship to the following countries: China, Turkey, Russia, UAE

            METHODS OF PAYMENT 

            We gladly accept Visa, Mastercard, Amex, Discover, Paypal, Amazon Pay, and Afterpay. 

            DAMAGED OR MISSING ITEMS?

            Upon receiving your package, please inspect your shipping box and the items inside for missing or damaged items. Flawless recommends customers to contact us within 7 days of receiving their package to notify us of any issues.

            The shipping box may have normal wear from the transit process, as our packaging is designed to handle most of the bumps and scrapes along the way. However, if your order arrives damaged, please retain the shipping box, packing materials and original items on the order. Please reach out to Customer Service  so we can better assist your needs or fill out the form below.

             

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